This privacy policy explains how Sweet Slice Bakery handles personal data when you use the website, make an enquiry, or place an order. It applies to our preorder and consultation process, including order confirmation, collection arrangements, and related service communication.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
When you use the website, we may collect your name, email address, phone number if you provide it, inquiry message, order specifications, event date or collection preferences, and any allergen information you choose to share. We also process limited technical data such as server request metadata and browser or device information needed to keep the site working and secure.
We receive personal data when you submit a contact form, send an email, call us, or arrange a scheduled consultation. If you place or discuss an order, we also receive the details needed to confirm the order, production schedule, collection or delivery preferences, and any voluntary allergen information. Technical data is collected automatically when you visit the site.
The site uses cookies that support essential operation and store privacy preferences. We do not confirm the use of analytics or marketing cookies, and those uses are not described here as active.
We use cookies for essential site operation and to remember privacy preferences. You can manage or block cookies through your browser settings, but some parts of the site may not function properly if essential cookies are disabled.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We process personal data to respond to enquiries, review order details, confirm production schedules, manage collection or delivery arrangements, provide written order confirmations, and send relevant service updates. We also use technical data to operate the website, maintain security, and support reliable delivery of site content.
We may share data with service providers that help us operate the website, deliver technical support, or process communications. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.
We may share personal data with public authorities, regulators, or other parties when required by law, to respond to a lawful request, or to protect our rights, customers, or operations. We may also disclose information where necessary to complete a customer request or maintain website security.
You may ask us to access, correct, or update your personal data, and you may also raise concerns about how it is being used. Where a request cannot be fully met, we will explain the reason in plain terms.
To make a privacy request, use one of the contact methods listed below and describe the data or issue involved. We may need additional details to locate the relevant record and to verify that the request is genuine.
Enquiry and order records are kept for the period needed to manage the request, confirm the order, handle follow-up communication, and maintain ordinary business records. When data is no longer needed, we delete it or de-identify it where practical.
If we make a material change, we will update the policy on the website and use reasonable steps to draw attention to the change where appropriate. The version in force is the one posted at the time you use the site.
